Shipping + Return Policy

SHIPPING POLICY

UPS boxes of materials available through our online store will ship on the NEXT BUSINESS DAY. Orders received by 8:00 AM EST will be processed and shipped out the same business day. 

MONSTER COUPON orders received by noon EST will be processed and shipped the same business day. All LTL pallet shipments will ship in 2-3 business days. If you require expedited, same day shipping ($100 fee) please contact us at 781-878-1500. We do not ship on Saturday, Sunday, or U.S. holidays.

Each shipment is inspected prior to being packed for transport. Since our packaging exceeds all UPS specifications, it should arrive in perfect condition. Upon receipt, please inspect all packages for damage. Do not sign for any packages from Triangle Engineering Inc. that show extreme damage or missing items. Please save damaged shipping box and call Triangle Engineering Inc. as soon as possible to report any damaged shipments received.

When receiving LTL shipments please notate any visible damage on the delivery receipt and contact Triangle Engineering Inc. as soon as possible to report any damaged shipments received. Triangle Engineering Inc. is not responsible for any lost or damaged items in transit. 

RETURNS POLICY

Returned materials will incur a 20% restocking fee on the material value. Prior to any return, the customer must have a Returned Goods Authorization from Triangle Engineering Inc. All returns must be received undamaged, with freight charges prepaid. Special or custom-made orders cannot be returned for a refund.